I just read some of the best advice I’ve seen recently about how to communicate – from a place I would NEVER have expected.. the chair of the CA State Water Resources Control Board!

Felicia Marcus happens to be a Harvard classmate of mine, though I never met her there. She and the Board have the incredibly difficult job of creating new water plans for our drought-stricken state with stake holders whose interests often seem to be diametrically opposed.

Herding cats. On steroids. Lions and tigers and…

Yet, they’ve managed to get some great stuff done. Her attitude towards communication has A LOT to do with it.Continue Reading