I’m an advocate for speaking up, speaking out, and being authentic.
That doesn’t mean I think you should spill whatever you’re thinking all the time, or that you should dump your feelings all over others indiscriminately.
To succeed in being truly heard and understood when you speak out, there are definitely times to zip your lip. Button it. Hit pause. Step away from the keyboard. Just don’t say anything.
I’m not talking about suppressing yourself, swallowing insults, silencing yourself forever. Nor am I talking about ignoring things. I’m talking about taking some time to pause, breathe, think.
It’s a temporary ZIP IT so you can succeed in truly communicating.
Instead of responding immediately to a flaming email, urgent phone call, or upsetting remark with your own flaming arrow, WAIT. Those flaming responses can end up costing a lot of time, and creating confusion and resentment. They don’t create true communication (they actually put barriers in the way of true communication). After them, you have to repair relationships, apologize. You often have to back-track, and clarify what you really meant to say.
Also, when we give those flaming or sarcastic responses, we’re automatically creating the same kind of response in the other person that they just created in us – irritation, frustration, anger and resistance – which equals NO COMMUNICATION.
No matter what awful thing somebody says, we have the opportunity to choose how we’re going to respond to it. That opportunity comes during the ZIP – the pause to breathe and think.Continue Reading